We want you to be really happy with everything you order and receive from us so if something isn't right then please let us know. If you are not entirely satisfied with your purchase then we will refund your money in full or exchange the goods if you cancel your order within 7 days – no questions asked. Simply return the item to us within 14 days of receipt, unused and in a saleable condition in its original packaging for either an exchange or a full refund.

Regrettably we are not able to offer this guarantee on any items which have been purchased in a sale or clearance promotion, nor on foodstuffs/confectionary or personalised items, unless faulty. This does not affect your statutory rights.

If you wish to return an item to us, then please download a Returns Form here or alternatively call us on 0845 653 1048 and we will post or email a form to you.

If something was damaged or broken in your order then please call us on 0845 6531048 before sending anything back as we can arrange a replacement instead.

Please send your goods back to us, in their original packaging, and in a saleable condition, within fourteen days, to:

The Great Gift Company Limited
Unit 4 New Mill Industrial Estate
Post Office Road
Inkpen
Hungerford
Berkshire RG17 9PU

Please make sure you obtain a Proof of Postage Certificate which you can get from the Post Office. You do not need to send the parcel Recorded Delivery – you can send it first or second class post and the Post Office will give you a proof of postage certificate. Please note that we won't be able to process your refund until we are in receipt of the goods.

If you return your entire order then we will refund the original delivery cost. If a returned product is faulty, then we will return the original delivery cost plus the postage paid by you to send it back to us.

If you have any other questions please don’t hesitate to call us on 0845 6531048 or email us at returns@thegreatgiftcompany.com